Shipping & Returns

USA

We strive to make you happy, from shipping your order to handling any issues.

Free Expedited Shipping


1-3 Business Days
For orders over $200

Free Standard Shipping


3-7 Business Days
For orders over $75

Express Shipping


1-2 Business Days
$16.99 additional cost

Shipping

*Due to the COVID-19 outbreak, delivery time may be longer than usual as our carriers are experiencing higher than normal volume. You may experience delays in receiving your orders.

Free 1-3 business days shipping on all orders over $200. Remote locations may need additional 1-4 days for delivery.

Service LevelOrders Over $200Orders Under $200
Expedited - 1-3 Business DaysFree$8.99
Express - 1-2 Business Days $16.99$16.99

Free Standard shipping (3-7 business days) available on all orders over $75.

For deliveries to remote locations, additional 1-4 business days maybe needed.

All shipments are processed and shipped from our LA warehouse via UPS or USPS.

We do our best to process and ship orders once they are received. See below for the processing schedule:

    • Orders received before 12pm PST will ship out same day.
    • Orders received after 12pm PST will ship out the next business day.
    • Orders received on weekends will ship out the next business day.

We can only ship to US addresses. If you are shopping from the Canada, you can shop at our Canada store.

We reserve the right to cancel/refund any order at our discretion.

Returns

Returns: Orders can be returned within 15 days of initial receipt. Please contact us with your return request before returning the item.

Phone: 1 (844) 865-9273

Email: [email protected]

Shipping fees for returned items are the responsibility of the customer. All returns must include a tracking number as we are not responsible for damaged or lost returns.

Need help? Visit the THINKWARE Customer Support Center