Shipping & Returns
USA
We strive to make you happy, from shipping your order to handling any issues.
Free Expedited Shipping
1-3 Business Days
For orders over $200
Free Standard Shipping
3-7 Business Days
For orders over $75
Express Shipping
1-2 Business Days
$16.99 additional cost
Shipping
Free 1-3 business days shipping on all orders over $200. Remote locations may need additional 1-4 days for delivery.
| Service Level | Orders Over $200 | Orders Under $200 |
|---|---|---|
| Expedited - 1-3 Business Days | Free | $8.99 |
| Express - 1-2 Business Days | $16.99 | $16.99 |
Free Standard shipping (3-7 business days) available on all orders over $75.
For deliveries to remote locations, additional 1-4 business days maybe needed.
All shipments are processed and shipped from our LA warehouse via UPS or USPS.
We do our best to process and ship orders once they are received. See below for the processing schedule:
-
- Orders received before 12pm PST will ship out same day.
- Orders received after 12pm PST will ship out the next business day.
- Orders received on weekends will ship out the next business day.
We can only ship to US addresses.
We reserve the right to cancel/refund any order at our discretion.
Returns
* For the 2022 holiday season, we would like to make your shopping experience easier by extending the Return, Price Guarantee, and Price Match period. Find more details here.
Returns: Orders can be returned within 15 days of initial receipt. Please contact us with your return request before returning the item.
Phone: 1 (844) 865-9273
Email: [email protected]
Shipping fees for returned items back to Thinkware USA, including warranty items, are the responsibility of the customer. All returns must include a tracking number as we are not responsible for damaged or lost returns.